翻訳と辞書 Words near each other ・ Customer analytics ・ Customer attrition ・ Customer base ・ Customer benefit package ・ Customer communications management ・ Customer Cost ・ Customer data management ・ Customer delight ・ Customer Demand Planning ・ Customer dynamics ・ Customer edge ・ Customer engagement ・ Customer engineer ・ Customer equity ・ Customer experience ・ Customer experience systems ・ Customer experience transformation ・ Customer feedback management services ・ Customer franchise ・ Customer Identification Program ・ Customer insight ・ Customer integrated system ・ Customer intelligence ・ Customer interaction management ・ Customer interaction tracker ・ Customer involvement management ・ Customer knowledge ・ Customer lifecycle management ・ Customer lifetime value ・ Customer Loyalty (The Office) Dictionary Lists mini英和辞書 mini和英辞書 Webster 1913 Latin-English FOLDOC Wikipedia English ウィキペディア

翻訳と辞書　辞書検索 [ 開発暫定版 ] スポンサード リンク Customer experience systems ： ウィキペディア英語版 Customer experience systems Customer experience systems are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience. ==Systems Reflect New Customer Orientation== In the past, service providers (wireline, wireless, broadband cable, satellite) and other companies competed through product differentiation and price points. Today, with products more and more commoditized and price differences negligible, the remaining differentiator is how well a company can deliver a customer experience that is personalized, rewarding, and meets customer needs. (Peppers & Rogers 2005) Customer experience systems support service providers’ efforts to transform into customer-focused organizations as they recognize that consumers, not products, are driving today’s market. These systems power the front and back office (BSS/OSS) and integrate billing, customer relationship management (CRM), ordering, self service, digital content delivery, service fulfillment and assurance, and network planning. (Musico 2008) Software companies that sell these applications, including customer care and billing vendors, and increasingly, network equipment providers, can be considered providers of customer experience systems when their offerings are appropriately integrated. The first customer experience systems were introduced by Amdocs. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Customer experience systems」の詳細全文を読む スポンサード リンク 翻訳と辞書 : 翻訳のためのインターネットリソース Copyright(C) kotoba.ne.jp 1997-2016. All Rights Reserved.